Case study

CSSC: Generating new revenue streams

The Marketing Centre helps CSSC grow its consumer membership base, evolve their offering to meet changing consumer needs and generate new revenue streams.

Full Case Study


  • To lead the sales, marketing, and product teams to deliver a three year commercial growth strategy.
  • To deliver a joined up digital transformation strategy and radically improve its current online customer experience for members.
  • To generate a set of game-changing, new revenue streams at CSSC within 12 months.
  • To adapt and create an ‘At Home’ portfolio of over 30 new products to suit all CSSC members as they started working from home (during the pandemic).


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  • Directing the Sales, Marketing and Product teams to grow consumer membership (as Commercial Director).
  • Establishing and leading a Commercial Team to deliver new income streams.
  • Leading an 18-month digital transformation project to deliver an improved experience for staff and customers, (New website, Automated Events System, CRM and Marketing Automation software).

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Created Commercial partnerships to deliver additional income of +£100k p.a.


Successfully delivered a new digital experience programme which generated the following positive results:

  • Increased website usage by: +34%
  • Online orders + 30%
  • Website duration: +100%
  • Staff time saved per day: 30 minutes
  • New members: +5,500

Following an extensive innovation project with key business stakeholders and customers, 3 concepts have since been taken forward for prototyping and testing with a projected revenue generation potential of £1million.

"Our part-time Marketing Director - Mark Harris got to grips with our business and our ambitions for growth, quickly, helping us build our brand and develop a marketing strategy that realised positive results for the business. We have been delighted with all of Mark’s work and support."
Simon Lee, Chief Executive Officer, CSSC

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